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How myr77 Handles Your Personal Information

This Privacy Policy covers what data we collect from your account, how we use it, and the steps we take to keep it protected.

Account data protectionLocal payment privacy — Touch 'n Go eWallet, Boost, GrabPayCookie and session controlsData retention clarityDirect contact path for requests
myr77 How myr77 Handles Your Personal Information
DATA HANDLING IN PRACTICE

How We Protect and Manage Your Information

We apply technical controls at the account level — session tokens, encrypted data storage, and login verification — so that your payment history and personal details stay within your account only. Here is what that looks like across the key areas of our data practice.

Cookies and Session Tracking

We use session cookies to keep you logged in during a visit and analytics cookies to understand which parts of the platform you use. You can manage cookie preferences through your browser settings at any time.

Account Security Controls

Login sessions require verification. If we detect a sign-in from an unfamiliar device, we flag it for review. Your Touch 'n Go eWallet or GrabPay payment history is stored securely and visible only to you when logged in.

Data Retention and Deletion

We keep your account data while your account is active. After closure, records are retained only as long as required under applicable law. After that period, your data is removed from our active systems.

Third-Party Payment Processors

When a Boost or FPX transaction is processed, we share only the data that processor needs to confirm the payment. No additional personal information is transferred beyond what the transaction requires.

REACH US ON PRIVACY

How to Contact Us About Your Data

If you have a question about this policy, want to request your data, or need to flag a concern about how your information was handled, our support team is the right starting point. Players in Kuching and Kota Kinabalu reach us through the same channels as everyone else — no separate regional queue. Use the contact path that suits you and include your registered account email so we can locate your record quickly.

Live Chat Start a live chat session from the account dashboard. Have your registered email ready so we can pull up your record and handle your privacy request without delay.
Email Support Send your data request or privacy question to our support email. Include your account username and the specific action you need — access, correction or deletion.
Account Help Centre The Help Centre covers account verification, payment queries and data-related requests. Browse by topic or search for your specific concern before escalating to live chat.

Privacy Policy — Common Questions

These are the questions our account holders ask most often about how their data is handled. If your question is not covered here, contact our support team directly through live chat or email.

We collect your name, email, contact number, and the payment method you register. Transaction references from Touch 'n Go eWallet, Boost or GrabPay are stored, but not your wallet login credentials.

We share data only with payment processors — such as those handling DuitNow or FPX transfers — and only the minimum required to complete your transaction. We do not sell your data to marketers.

Contact our support team via live chat or email with your registered account email address. We will confirm your identity and provide your data within a reasonable timeframe.

Yes. Submit a deletion request through live chat or email support. We will process it in line with our retention obligations — some records may be kept for a legally required period before removal.

We use session cookies for account continuity and analytics cookies to understand usage patterns. You can adjust or block cookies through your browser settings; some features may behave differently if you do.

Your wallet credentials never pass through our system. We receive only the confirmed payment event and transaction reference. Account records are stored with encryption and access controls in place.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.